Beyond Crypto: Blockchain Technology in Hospitality

Prepared by: Dominika Duziak


Editor’s Notice: This website write-up will attribute podcast episodes from the HospitalityVerse Podcast, a new collection that discusses the most recent developments in hospitality technological know-how, including conversations on the Metaverse, blockchain, NFTS and far more.


Through my time with the MBA in International Hospitality Administration system at the Emirates Academy of Hospitality Management in Dubai, UAE, I resolved to concentration my educational investigate on blockchain and hospitality managers’ perceptions of this technology.

Blockchain is a distributed ledger that shops records of transactions in blocks related to every single other and secured with cryptography. In the beginning made to facilitate economical transactions, blockchain progressed and became a more common resource that can not only transfer but also create price.

Professionals declare that blockchain can disrupt a lot of industries, raise the accuracy, stability and pace of transactions and info exchange in basic, assistance create a lot more effective procedures and in the end rework corporations. PWC, for example, estimates blockchain will insert $1.76 trillion USD to the global GDP and expects that by 2025, most businesses all-around the world will be applying numerous applications of this technologies[1]. In point, when you seem at the checklist of the major 100 international providers, more than 80 % already do[2]. You’ll come across big financial institutions and telecoms, retail, insurance policies, tech, media and major industrials leveraging blockchain platforms in supply chain administration, provenance tracking, etc. Self-executing blockchain-based mostly good contracts are becoming utilised in the music sector, true estate and medical trials.

Blockchain is typically described as a foundational technologies that can allow other abilities, like the Web of Matters (IOT) and synthetic intelligence (AI)[3].  We normally don’t notice that the most current developments, like NFTs, are also based mostly on blockchain. In simple fact, in most instances, blockchain is perceived mostly via the lenses of cryptocurrencies.

How can hospitality reward from this technologies? When requested about use instances in hospitality, interviewees generally seen blockchain as a instrument used to facilitate economic transactions and concentration on cryptocurrency acceptance.

The MENA location is a single of the speediest-growing crypto markets[4], so this sentiment amongst the analyze individuals is comprehensible. The initially motels in Dubai, particularly JA Manor and Palazzo Versace, began accepting digital currencies not lengthy ago. We see extra announcements coming from F&B and vacation corporations. In nations around the world like UAE, the U.S. or U.K., where electronic currencies are rather well-known, it appears to be like a pure go. Hospitality administrators recognize the trend but almost never share the enthusiasm all around enabling crypto payments in their homes. Current sector volatility, the “crypto winter” in total swing, and controversies close to significant exchanges and “altcoins” producing the headlines — it all does not inspire self esteem.

Deficiency of belief is unfortunately a single of the most significant hurdles to blockchain adoption in the hospitality sector. Moreover, hospitality specialists see it as complex technological innovation, not experienced ample, costly and complicated to implement. Several of my interviewees fully grasp the benefits and use conditions for blockchain past crypto payments. Nevertheless, when we dig a minimal further and discuss how blockchain can, for instance, be utilized in a entire redesign of loyalty and rewards applications, facilitating secure actual-time settlement of factors, or how clever contracts can automate procurement and increase back again-of-the-dwelling procedures, they are inclined to change their thoughts.

In the “Blockchain and Hospitality” episode of the HospitalityVerse Podcast, we study unique purposes of this new technological innovation, which includes disintermediation of OTAs, identification administration and visitor choices, loyalty and rewards, evaluations, source chain management, automation and back-of-the-residence enhancements. It’s not an exhaustive list, but just a commencing position. New use instances will abide by as the technological innovation evolves. With the Blockchain 4. section, we’ll see extra interoperability and a lot more Blockchain-as-a-Support (BaaS) answers supporting diverse use cases. Suppliers concentrating on the hospitality sector will guide to wider adoption of blockchain technologies. Centered on my analysis, it’s an unexplored market nowadays, and the prospective is significant. The diffusion of innovation in hospitality can be challenging and, in this circumstance, will be seriously reliant on exterior suppliers. BaaS businesses will have to get over a pair of challenges: get rid of the blockchain jargon, increase awareness about blockchain positive aspects and — what is almost certainly the most critical component — be ready to present a crystal clear ROI of their options, in purchase to convince hoteliers to soar on the blockchain bandwagon.

Will blockchain disrupt hospitality? When I asked my investigation individuals no matter if they think blockchain will disrupt the hospitality field, most of them had been skeptical. I are likely to agree — if you understand disruption as drastic, unexpected, or radical modify, then it most likely will not have that impact. Like my interviewees, I see it as a gradual process, exactly where a lot more and additional internal programs and units are positioned on blockchain platforms. In the long run, blockchain’s functions, these as immutability, stability, traceability and transparency, will translate into lodge tech, opening up a new earth of chances that goes way past crypto payments.


Dominika Duziak is a host of the HospitalityVerse podcast. She combines solution advancement and product or service administration techniques obtained in banking with a passion for new tech to uncover innovation opportunities. Through her MBA software in Worldwide Hospitality Administration at the Emirates Academy of Hospitality Administration in Dubai, UAE, Duziak targeted on company purposes of Blockchain engineering in the lodge market. This exploration led to the creation of HospitalityVerse, wherever hospitality industry experts can understand about the newest tendencies and developments in hospitality technologies simply. Head over to https://hospitalityverse.io/ or hear on Spotify or Apple Podcasts. Adhere to HospitalityVerse on LinkedIn for day by day updates from the hospitality tech globe.


[1] PwC (2020). Time for belief. The trillion-greenback good reasons to rethink blockchain.

[2] https://www.blockdata.tech/weblog/standard/the-leading-100-public-companies-working with-blockchain-in-2022

[3] Akmeemana Ch. (2017) Blockchain Takes Off: How Distributed Ledger Technologies Will Change Airways, Blockchain Exploration Institute. Retrieved from: https://www.blockchainresearchinstitute.org/venture/blockchain-requires-off/

[4] https://www.thenationalnews.com/small business/money/2022/10/05/mena-region-is-quickest-escalating-crypto-market place-in-the-globe-report-says/

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